Fulfilment Terms
This page explains how AIPIA Connect is delivered after purchase.
Last updated: 18 August 2026
1. Product type
AIPIA Connect is a digital product delivered over the internet. No physical goods are shipped and there are no delivery charges.
2. What you receive
After successful payment you receive a licence code at the email address used at checkout. Entering that code in the AIPIA Connect app at scan.aipia.ai activates your plan allowance on that device.
3. Delivery timing
Licence codes are issued automatically and normally arrive within a few minutes of successful payment. If your payment succeeded but no code has arrived within one hour, check your spam folder and then contact us.
4. Duration
Event Pass and Pro 30-Day provide 30 days of access from activation. Pro Annual provides 12 months. Each plan includes the stated allowance of Pro AI scans and AI-led follow-ups. Plans do not auto-renew.
5. Territory
AIPIA Connect is available to buyers worldwide. Prices are charged in Singapore dollars unless a localised currency is shown at checkout.
6. Support
If you do not receive your access details, or your code does not activate, contact janelim@aipia.ai with your purchase reference. We aim to respond within one business day.